Privacy policy
Alliance Access Homes is committed to protecting the privacy, dignity, and confidentiality of all Specialist Disability Accommodation (SDA) participants, their families, nominees, and support teams. We collect, hold, use, and disclose personal information only where reasonably necessary to deliver safe, effective, and person-centred housing services in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and obligations under the National Disability Insurance Scheme framework.
In supporting SDA participants, Alliance Access Homes may work collaboratively with SIL providers, support coordinators, behaviour support practitioners, allied health professionals, guardians, and other authorised representatives to ensure appropriate housing outcomes, safety planning, tenancy management, and property-related support coordination. Personal and sensitive information is managed securely and is only shared where consent has been provided, where required for service delivery, or where authorised or required by law.
We recognise that SDA participants may have complex support needs and changing circumstances. Our approach to privacy is guided by respect for participant choice and control, while also balancing safety, tenancy obligations, operational requirements, and the wellbeing of other residents within shared living environments. Alliance Access Homes takes reasonable steps to ensure all information is handled securely, confidentially, and in a manner that supports participants’ rights, dignity, and independence.
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Feedback policy
Alliance Access Homes welcomes feedback, compliments, and complaints from SDA participants, their families, nominees, advocates, support coordinators, SIL providers, allied health professionals, and other members of a participant’s support and care team. We recognise that open communication and responsive complaint management are essential to maintaining safe, respectful, and person-centred living environments under the National Disability Insurance Scheme framework.
Our feedback and complaints process is designed to be accessible, transparent, and fair, ensuring all concerns are acknowledged, managed confidentially, and resolved as efficiently as possible. Participants and their representatives can raise concerns regarding tenancy matters, property conditions, safety, communication, shared living arrangements, provider interactions, or service coordination without fear of disadvantage or reprisal. We are committed to procedural fairness, collaborative resolution, and continuous improvement in how we deliver SDA housing services.
Where concerns involve multiple providers or shared support environments, Alliance Access Homes works cooperatively with participants and relevant support teams to identify practical and sustainable solutions that balance participant choice and control with safety, tenancy obligations, operational requirements, and the wellbeing of all residents. Complaints may also be raised anonymously or directly with the NDIS Quality and Safeguards Commission, and participants will be supported to access advocacy or external complaint pathways where required.